New to My Big Yellow Bus? Here are some things you might be looking for:

Is my student eligible for busing? Where is my student’s bus stop?

Our searchable help page can assist with any other questions you may have.

Our student lives at 2 addresses because of our custody arrangement. How can we arrange for transportation for our family circumstances?

Transportation for students due to joint custody arrangements are considered on an individual basis and are dependent on a number of factors. Terms and conditions apply. Please see the following for more details:

 https://www.mybigyellowbus.ca/uploads/secondary-address.pdf

Who decides if the buses are delayed or cancelled due to inclement weather?

Your local school bus company is responsible for deciding if the buses operate or not during inclement weather. Watch this video for more information on bus cancellations:  https://www.mybigyellowbus.ca/bus-delays-and-cancellations

The bus companies review the conditions in the early morning and decide based on the information available at that time.  The early decision time is necessary to provide time for school bus drivers, school staff and parents so that you can make necessary arrangements for your family.

The decision to delay or cancel buses is made no later than 6:30 AM.  Once the decision is made, information is posted to our website, www.mybigyellowbus.ca and the BusPlanner Delays App (available for iOS and Android).