Important Information About School Bus Delays and Cancellations…
Who decides if the buses are delayed or cancelled? The local school bus companies make the decision and then input the results of their decision into the weather portal, which feeds the www.mybigyellowbus.ca site.
How do I know if school buses are delayed or cancelled? Bus delays and/or cancellations are posted at www.mybigyellowbus.ca in the morning of the inclement weather event between 6:00 am – 6:30 am. Refresh your browser frequently. You can also sign up to receive free email or text alerts in the Parent Portal.
How do I sign up for email or text alerts? First, log in to your Parent Portal. Then, click on the “My Weather Notification” tab and enter the required information. Don’t forget to sign up your students, too!
I heard conflicting information on the radio or on social media. What should I do? Go to the www.mybigyellowbus.ca site. The website is the official source of bus delay or cancellation information.
"Why do you post by bus run number?" This provides more accurate information for the routes which travel through different areas in a county or to different counties for program reasons. You must know your student's bus run number to search the site. It is listed in the Parent Portal and in the window on the side of the bus.
Where can I find my bus run number? It is listed in the Parent Portal and in the window on the side of the bus. It is also available by contacting STS or the school.
I see my school name in the bus delay/cancellation list. Does that mean all buses to the school affected? Not necessarily. Check your bus run number. Routes come from differing geographical areas. Do not assume that every bus to the school is impacted.
My school name is in the bus delay/cancellation list. Is my school open? Routes come from differing geographical areas and therefore not every bus to the school may be impacted. School closures are posted on school board websites.
Are delays or cancellations county-wide? Not always. Sometimes the weather conditions are the same throughout the county and the entire county is delayed or cancelled. Other times, there are only portions of the county which need to be delayed or cancelled. Know your bus run number to check the school bus delay/cancellation list on the www.mybigyellowbus.ca site. Refresh your browser frequently.
The bus run was delayed this morning. Now what? When school buses are delayed due to inclement weather, the delay lasts for two hours. If the bus run is cancelled, another notice will be issued advising of the cancellation. If you do not receive another notice, be at the bus stop 2 hours after the regular time.
Can buses be delayed in some areas and cancelled in others on the same day? Yes. The weather conditions may vary greatly throughout the region. You must know your bus run number to check the status of your bus.
Buses were cancelled in the morning. Will they operate in the afternoon? No. Buses are cancelled for the entire day.
Buses are running but I don’t think it’s safe. You are ultimately responsible for the safety of your student to and from the bus stop and deciding if your student rides the bus.
What time will I receive my email or text alert? As soon as the bus run is delayed or cancelled in the weather portal, the system automatically begins sending out the email and text message alerts. We cannot guarantee what time you will receive it. It may vary based on number of emails or texts sent, controls and settings on your device and those of your service provider.
I did not receive my text or email and I am signed up. Why did I not get one? You only receive a text or email if your student's bus is delayed or cancelled. Check the information you entered in the Parent Portal (correct email, cell #, cell provider and so on) Add firstname.lastname@example.org to your safe senders list, check your spam filter and other phone delivery settings. Make sure your phone is turned on. Check with your IT department regarding their firewall restrictions. Still having problems? Contact your cell provider or stop by their kiosk.
Will I always receive a text or email if I signed up? Technology is not perfect. There may be settings on your end or your service provider’s end that STS does not control that may impede delivery of the message. www.mybigyellowbus.ca will always be the official source. We recommend that you continue to use the website, too.
I am a student l and want to receive and email or a text alert if my bus is delayed or cancelled. How do I sign up? Have your parent/guardian log in to the Parent Portal. Click on the “My Weather Notification” tab and enter the required information. Hint: If your parent does not know how to log in to the Parent Portal, have them email email@example.com for assistance.